Consumer Protection in E-Banking: A Legal Framework Analysis

The prevalence of e-banking services is directly proportional to the increase in possibilities for consumers as well as advancements in technologies. In the dynamic landscape of the digital age, the conventional contours of the banking sector have undergone a profound transformation, with the ascent of e-banking standing as a transformative force on the global financial stage. However, it increased people’s susceptibility to fraudulent activities like spamming, phishing and credit card fraud. The paper explores the incorporation of Information Technology Act,2001, in addressing issues related to theft of data and breach of data and cheating of the same nature. Notably, to protect the interests of the consumers of any banking or financial institution this paper delves through the Consumer Protection Act, 2019. This paper further explores the future scope of protection of data of the consumers under the bill passed by the parliament as Digital Personal Data Protection Act, 2023. The study meticulously dissects the challenges and advantages inherent in this digital financial paradigm, offering a nuanced understanding of its implications for both financial institutions and consumers. In essence, this research paper serves as a beacon, guiding policymakers, financial institutions, and consumers alike through the intricate terrain of e-banking regulation. This research paper serves as an insightful exploration into the intricate regulatory framework that envelops e-banking, unravelling the multifaceted layers that dictate its operations.